Direct Pay Online expands across Africa by using innovative staffing solutions 


Direct Pay Online launches operations in 6 countries in less than 3 months


Direct Pay Online will launch services across 18 African countries by 2018. Key to the growth strategy is hiring local teams, sometimes in countries where the understanding of online payments is in its infancy.  DPO therefore needed a recruitment solution that ensured:

  • The best candidates are identified and selected
  • Candidates could actually perform the job in hand
  • Remote recruitment can be done fast, with pin-point accuracy
  • New hires could adapt to the Direct Pay Online culture
  • It avoided the traditional trap of high recruitment costs

The executive team knew their existing recruitment methodology could not sustain their ambitious growth without a step-change in strategy.


The Results


In just 12 weeks, Direct Pay Online, through TalentintheCloud, hired candidates in Zambia, South Africa, Uganda, Tanzania, Zimbabwe, Ethiopia and Namibia.

  • 7,459 Candidates generated and assessed
  • 50% Reduction in time to hire
  • 60% Cost savings
  • 2:1 Ratio of interviews to hire
  • 99% Increase in candidate satisfaction levels
  • 100% Fill Rate


The Solution


Out of the many possible traditional recruitment solutions, none combined the flexibility, accuracy, speed and the efficiencies DPO needed. By looking outside the traditional recruitment box, they found TalentintheCloud.

Once the TalentintheCloud team fully understood DPO's business drivers, needs and culture, the next step was a series of recruitment planning workshops.

The result; a process driven, highly scalable and incredibly efficient (both in cost and time) recruitment program combining the very latest digital technologies with recruitment industry expertise.

The following modules were implemented within 2 weeks: 

Given the geographical challenges, Digital Assessments had to be a core element of the solution. Special attention was given when devising the assessments as many candidates had no prior experience of digital assessments.

Assessments where created to assess each candidate on their skills, ability and cultural fit.

Real-time reporting, anytime/anywhere access to the ATS and weekly videoconferences gave the DPO team clear visibility on all vacancies and candidates resulting in 100% transparency at all times.

Direct Pay Online now has a scalable, efficient and highly tuned recruitment process resulting in the speedy onboarding of new staff across the continent.

TalentintheCloud continues to innovate and deliver solutions to the entire Direct Pay Online Group across Africa. 


To find out more about how we may be able to help you achieve similar results please do get in touch.